Global address book not updating when running in cached mode

This means that in the worst possible scenario, an update to the Address Book won’t become available to the user until 48 hours after the change.

Key: All Users or any other object type such as All Contacts, All Groups or All Rooms.Bear in mind, the process you need to follow is; 1. If you are using Outlook you may be in “Cached Mode”, and you are looking at a copy called the “Offline address book” This only gets updated Every 24 hours, and the copy on the server only gets updated every 24 hours at (by default). Make sure the OAB you are looking at, has been updated from the GAL. If using Outlook, query the GAL directly, or download the latest OAB. Before you do anything send the user you created a ‘Test Email’ from your own account. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.Prompt before for full download As the OAB can be quite large in some environments, it could be wise to be prompted when Outlook wants to download the full OAB.This allows you to abort the update process when you are for instance on a slow or expensive connection.

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